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FAQ 2

FAQ

GENERAL INFORMATION

What time are check-in and check-out?

Check-in is from 2:00 PM.
Check-out is by 10:30 AM.

What are the reception hours?

Reception is open 24 hours a day.

What languages are spoken at reception?

Italian and English.

Where is the property located and how can I get there?

The hotel is located in the historic center of Venice, directly in front of the San Zaccaria vaporetto (water bus) stop.

Is parking available on-site?

No, the property does not have parking facilities.

Is there an elevator?

Pensione Wildner does not have an elevator, as it is located in a historic building where structural modifications are not permitted. However, our team is always happy to assist with luggage.

What accessibility features does the property offer?

Please note that there are no ground-floor rooms available.

Is Wi-Fi available?

Complimentary Wi-Fi is available throughout the property.

Are pets allowed?

Pets are always welcome. A small surcharge applies. Please inform the property in advance.

Is luggage storage available?

Yes, luggage storage is available.

Is there a city tax?

A city tax of €3.50 per person, per night applies. It must be paid in cash at the hotel.

Which credit cards are accepted?

All major credit cards are accepted.

CHECK-IN / CHECK-OUT

How does check-in work?

Traditional check-in with welcome service and document registration.

Is early check-in available?

Early arrival is subject to availability.

Is late check-out available?

 Late check-out is available upon request and for an additional charge.

What are the reception hours?

Reception is open 24/7.

PROPERTY & SERVICES

Is there a shuttle service to/from the hotel?

Yes, we can arrange private transfers upon request for an additional fee.

Can children stay at the property?

Yes, children are welcome.

ROOMS

Are baby cribs and cots available?

Yes, baby cribs and cots are available upon request.

BREAKFAST

Is breakfast included?

Yes, breakfast is always included.

What time is breakfast served?

Breakfast is served from 7:00 AM to 10:00 AM.

Where is breakfast served?

Breakfast is served in the veranda.

What type of breakfast is offered?

A buffet breakfast is provided.

Are gluten-free, vegetarian, or vegan options available?

Yes, gluten-free, vegetarian, and vegan options are available.

Please inform us of any allergies at check-in.

RESTAURANT & BAR

Is there a restaurant on-site?

Yes, our restaurant is located within the property.

Are gluten-free, vegetarian, or vegan options available?

 Yes, gluten-free, vegetarian, and vegan options are available.

Is there a bar on-site?

Yes.

ACTIVITIES, EXPERIENCES & EVENTS

Does the hotel offer concierge services?

Yes.

Do you organize tours and excursions?

Yes, we organize tours and excursions.

Can private events or weddings be arranged?

Yes, we can host private lunches or dinners for special events, and we welcome groups at the hotel.